- Customer Service
The Nupro Store - Customer Service / Shipping & Returns
Very important to us is customer service. Your private information is protected by our secure servers. We NEVER sell or trade any personal information. We do not want to impose on your privacy, so we only send a newsletter quarterly to keep you up-to-date on our latest products and changes. We strive to make your purchase a pleasure and we pride ourselves on our follow up to keep you informed throughout the process.
Your Satisfaction is important to us. If you are not satisfied with your purchase you may return the undamaged item within 10 days of receipt in its original shipping box and we will provide a credit based on our return policy below:
A Return Authorization is required. Please be sure to email or call for an authorization. Customers are responsible for return shipping and insurance. Please appropriately insure the item as we cannot accept a returned item damaged in shipment.
Shipping costs are not refundable for returned or replaced items. If a returned item was shipped for free, the actual shipping cost will be deducted from your refund.
if your order is damaged in shipping, please call us immediately. Be sure to note any obvious damage on the delivery receipt. Please keep the original packaging as we will do a call tag to pick up the item. We will promptly handle the return of the damaged product for replacement. Be sure to note any obvious damage on the delivery receipt.
Shipping and Handling
For Next Day, 2nd Day and 3-Day Select, the exact actual shipping costs will be charged separately to your card. If you select an expedited shipping method and would like to be notified of the approximate cost prior to shipping, please email or call us to contact you prior to shipping. We are unable provide the exact cost until the order has been actually scanned for final shipping.
If your product is out of stock, we will promptly notify you by email. We make every effort to contact you prior to shipment in order to make your experience satisfactory.
Our items ship within 1-2 business days unless stated otherwise. You will find any information about additional shipping times clearly stated on each item.
Payments are accepted in US funds by Visa, MasterCard, Discover, American Express and Pay-Pal
Sales tax of 7.50% will be charged on all orders shipped within the state of California.
Your orders are processed online using our secure servers and are encrypted prior to being transmitted to us for protection of your private information. You will receive an electronic confirmation message almost immediately and we will follow that up with a personal message to confirm availability and purchase. We will provide information throughout the process.
Product warranty liability is limited to the price of the product purchased. The Nupro Store cannot be responsible for any consequential damages resulting from the use of our product(s).
Need help with the Order Process?
For every in-stock item, there will be an Add to Cart' button. This button adds the item to your shopping basket Putting something in your shopping basket does not commit you to buying it. After you put something in your basket you can choose to place the order immediately or continue shopping. You can put as many items as you want in your shopping basket. When you're finished and want to place the order you can get back to your shopping basket by clicking on the Show Order button.
You are not committed to the order until you have entered your credit card information and clicked on "Order".